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Law enforcement requests

Last updated: Thursday, 24th Aug ’23

Welcome to BuyerFy,

This dedicated space has been established to facilitate the processing of law enforcement requests exclusively from authorized entities. The information contained herein is strictly intended for utilization by public authorities, law enforcement personnel, and official representatives of government/regulatory agencies and public entities with proper authorization.


Our unwavering commitment is to uphold a platform that is not only secure but also built on trust. In our ongoing efforts to combat practices such as spamming, smishing, and other unsolicited activities, we maintain a close collaborative relationship with law enforcement agencies and official government bodies. Through this collaboration, our aim is to cultivate a safer online sphere that benefits everyone.

At BuyerFy, we strongly condemn any form of spamming, smishing, or unsolicited messaging. We are fully aware of the disruptive and harmful impact such practices can have on individuals and organizations. Therefore, we actively implement stringent measures to prevent these activities on our platform. We are dedicated to cooperating with law enforcement and government agencies to swiftly address any such issues and take appropriate actions against the perpetrators.

What kind of information does BuyerFy have access to?

BuyerFy, being an aggregator in the transmission of electronic communication, never originates any message or call. At the same time, phone numbers registered with BuyerFy are typically subleased to a BuyerFy customer. Additionally, BuyerFy is not able to identify whether our customer is the originator of a message or call or whether it is the direct user of a phone number or whether the same has been resold to their customer. Thus, in most cases, BuyerFy might not possess the requested information, but will, if provided with a valid legal basis for disclosing such information, rather provide the authority with its customer contact information to obtain the necessary data.

When it comes to personal data, the particular information BuyerFy generally has (and keeps and deletes in accordance with our Data Retention Policy) is the following:

  • name, address and other personal data of our client if said client is a natural person (namely, our clients are mostly legal persons, such as enterprise customers, but natural persons such as entrepreneurs and developers use our services in their regular course of business as well)
  • MSISDN of end-user 
  • SMS content (if it contains personal data) 

What services does BuyerFy provide?

BuyerFy is a global leader in omnichannel communication. We make it our business to simplify how brands connect with, engage with, and delight their customers on a global scale.

Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, as well as security and authentication. We make this available to you across the widest range of communication channels possible.

One Platform. All Channels.

For developers and businesses alike.

We assist businesses and developers to build, coordinate, and intelligently orchestrate all engagement activities across their customers’ lifecycles. We provide a programmable single-interface within a scalable and easy-to-use communication platform. For information regarding our products and services, please see:

We value the important work undertaken by law enforcement and government bodies in ensuring a secure digital ecosystem. As such, we are committed to providing timely and efficient responses to your official requests while adhering to all applicable laws and regulations.

Thank you for your cooperation in maintaining a safer online environment.

Service Use Policy

Last updated: Thursday, 24th Aug ’23


This Service Use Policy (SUP) defines acceptable practices relating to the use of Infobip services by customers of Infobip. By using the services, you acknowledge that you and your users are responsible for compliance with the SUP.  The SUP is designed to protect the Infobip Network and services, and Infobip customers, from improper and/or illegal activity.

Prohibited Use

BuyerFy services may be used only for lawful purposes and may not be used for any illegal, improper or abusive activities.  Transmission or distribution of any material in violation of any applicable law or regulation is prohibited.  This includes, without limitation, the use or transmission of any data or material protected by copyright, trademark, trade secret, patent or other intellectual property right without proper authorization and the transmission of any material that constitutes an illegal threat, violates export control laws, is obscene, defamatory or otherwise unlawful.

System and Network Security Customer shall not violate the Infobip Network, the Infobip Systems, or the Operator Network(s), or their respective security measures, and any such violations may result in criminal and civil liability.  Customer shall not attempt to gain unauthorized access to or use of any of Infobip’s or an Operator’s data, systems, or networks, including any attempt to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures, without express written authorization of BuyerFy.
SPAM BuzyerFy has a zero tolerance policy on SPAM, junk-messages or unsolicited messages (UM), and such messages are explicitly prohibited.  Spam, junk-messages and UM are defined as: the sending of the same, or substantially similar, unsolicited SMS messages, to more than one recipient.

Engaging in activities or, uploading, downloading, submitting, transmitting, distributing or facilitating the distribution of, any information that contains “inappropriate content” in connection with the Infobip services.  Inappropriate content includes, but is not limited to, content that:

  • May be considered libelous, slanderous, defamatory, threatening, sexually explicit, vulgar, profane, obscene, offensive, abusive, malicious or otherwise harmful to any person or entity, constitutes or promotes “hate speech” or is otherwise discriminatory based on race, sex, creed, religion, nationality, disability, sexual orientation, language, or age.
  • Is fraudulent, deceptive, inaccurate or misleading.


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